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The Globe Town Surgery82-86 Roman RoadLondon, E2 0PJTel: 020 8980 3023
Please follow the government guidelines and do not come into the surgery, and make use of our online services or contact us by telephone. If you are asked to come in, or have no access to any of the above means of contact then to help protect our patients and our staff we are asking that you attend alone or with no more than one other person to help you. On arrival you will be asked to speak to a member of staff through an internal window so that we can direct you most appropriately.
All repeat prescriptions take two working days to process. You can only obtain a repeat prescription if you have a repeat prescription slip. This is the right hand side of your prescription.
All repeat prescriptions are regularly reviewed so after a period of time the doctor may ask to see you. If the medicine you are requesting does not appear on the slip then you will need to see a doctor to be issued your request.
To ensure safe and correct prescribing you will be requested at least annually to see a GP (or pharmacist at surgery) for a medication review. A date for this is printed on the repeat slip. We operate a ‘three lives’ system whereby you will receive three prescriptions if your medication review is overdue. Once these are used up a prescription will not be issued without seeing a doctor. Please be sure to manage your medication appropriately so make sure you receive your prescription.
We do not accept orders for repeat prescriptions over the telephone.
We will accept fax requests but must be accompanied by fax of repeat prescription slip.
We also accept requests by post and can either be collected or if a stamped addressed envelope is included it will be returned by post.
You can order your repeat medication online. You can register for this service at http://www.patient.co.uk/access
If you have already registered please visit the website to order your medication.
Some pharmacies will collect prescriptions and deliver medicines - patients can find out if their chosen pharmacy offers this service.
Some medication e.g. antidepressants, anti-psychotic medication, HRT, controlled drugs or the contraceptive pill will not appear on the slip. This is because you need to see a doctor (or nurse for the pill) for each issue. You should agree a new review date at each appointment.
Hospital Pharmacy Prescriptions will not be accepted. Please obtain a prescription from the pharmacy of the issuing hospital.
If you lose your medicines your regular pharmacist can issue you with an emergency supply.
The following medications are not available by request; you will have to see a doctor (or the nurse for the contraceptive pill).
Patients on long-term medication can order repeat prescriptions in a number of ways:
We do not accept requests over the telephone for safety reasons.
Some pharmacies will collect and deliver medicines to our patients. Please ask your local pharmacy if they provide this service.
Patients on repeat medication will be asked to see either a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications.
Please allow two full working days between requesting and collecting your medication.
Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs). The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.
These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.
If you will have to pay for four or more prescription items in three months, or more than 14 items in 12 months, you may find it cheaper to buy a PPC.
There is further information about prescription exemptions and fees on the NHS website
Please allow 48 hours, excluding weekends and Bank Holidays, for your request to be processed. Any problems please telephone the surgery.